Privacy Policy

Last Updated: 07/06/2025

1. Introduction

LIMITSIZ SOFT LTD ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our digital software and streaming services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller Details:

Company: LIMITSIZ SOFT LTD
Company Number: 16258846
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Contact: [email protected]

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Name and contact details (email address, phone number)
Account credentials (username, encrypted password)
Payment information (processed securely through third-party providers)
Usage data and preferences
Device information and IP addresses
Communication records with our support team

2.2 Technical Information

We automatically collect certain technical information, including:

Browser type and version
Operating system
Device identifiers
Log files and usage statistics
Cookies and similar tracking technologies

3. How We Use Your Information

We process your personal information for the following purposes:

Service Provision: To provide and maintain our digital software and streaming services
Account Management: To create and manage your user account
Payment Processing: To process transactions and billing
Customer Support: To respond to your enquiries and provide technical support
Service Improvement: To analyse usage patterns and improve our services
Legal Compliance: To comply with legal obligations and protect our rights
Marketing: To send promotional materials (with your consent)

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contract Performance: Processing necessary for the performance of our service agreement
Legitimate Interests: For service improvement, security, and business operations
Consent: Where you have given explicit consent (e.g., marketing communications)
Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Disclosure

We may share your personal information with:

Service Providers: Third-party vendors who assist in service delivery
Payment Processors: Secure payment gateway providers
Legal Authorities: When required by law or to protect our rights
Business Transfers: In case of merger, acquisition, or asset sale

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. International Data Transfers

Your personal information may be transferred to and processed in countries outside the UK. We ensure adequate protection through:

Adequacy decisions by the UK Government
Standard Contractual Clauses approved by the ICO
Other appropriate safeguards as required by UK GDPR

7. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements

Account information is typically retained for 7 years after account closure, unless a shorter period is legally permissible.

8. Your Rights

Under UK GDPR, you have the following rights:

Right of Access: Request copies of your personal information
Right to Rectification: Request correction of inaccurate information
Right to Erasure: Request deletion of your personal information
Right to Restrict Processing: Request limitation of processing
Right to Data Portability: Request transfer of your data
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent for consent-based processing

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and staff training
Secure data centres and backup procedures

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

LIMITSIZ SOFT LTD
71-75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom

Email: [email protected]
Data Protection Officer: [email protected]

14. Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ICO Website: https://ico.org.uk
ICO Helpline: 0303 123 1113